Terms & Conditions

1. Acceptance

By purchasing goods or services from TSS Super Market, by making a payment to us through any channel, or by using this website, you agree to these Terms & Conditions. If you do not agree with them, please do not use this website or transact with us.

2. Who we are

“TSS”, “we”, “us” and “our” mean The Totagars' Co-Operative Sale Society Ltd., a co-operative society registered in Karnataka, having its office and Super Market at Shripad Hegde Kadave Complex, New Market Yard, Sirsi (Uttara Kannada) – 581 402, Karnataka, India.

3. Eligibility

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872, to transact with us. Certain facilities — including debit to a society account and some member schemes — are available only to enrolled members of the society, subject to the society's bye-laws.

4. Orders & acceptance

• Goods displayed in store or described on this website are an invitation to offer, not an offer. A contract of sale is formed only when we accept your order and issue an invoice.
• We may decline or cancel an order, in whole or part, where stock is unavailable, where a price or description has been listed in error, where we suspect fraud or misuse, or where supply would breach any law.
• Where we cancel an order for which you have already paid, we will refund the amount in accordance with our Refund & Cancellation Policy.
• Online orders are accepted for dispatch to Bangalore only.

5. Prices & taxes

• All prices are in Indian Rupees (INR, ₹).
• Packaged goods are sold at or below the printed MRP. Loose goods are priced by weight or measure at the rate displayed on the day of sale.
• GST and other statutory taxes are charged at the rates in force on the date of sale and are itemised on the invoice.
• Prices, offers, discounts and scheme benefits may change without prior notice. The price that applies is the one billed at the time of the transaction.
• Where a price has been displayed or communicated in obvious error, we may cancel the affected order and refund any amount collected.

6. Payment

• We accept cash, debit and credit cards, UPI and digital wallets, net banking through our payment gateway, and — for eligible members — debit to a society account.
• Card, UPI and net-banking payments are processed by a third-party payment gateway. We do not receive or store your full card number, CVV, UPI PIN or net-banking credentials.
• Goods remain our property until payment has been received in full and cleared.
• If a payment is reversed, charged back or fails after goods have been released, you remain liable for the amount due.
• You are responsible for any charge your own bank or card issuer levies on a transaction.

7. Delivery & collection

Counter purchases are handed over on payment. For online orders and for bulky goods such as furniture and appliances, delivery is arranged as described in our Products & Services page, and any delivery charge is quoted before the sale is completed. Delivery timelines are estimates and are not guaranteed.

Please examine goods at the time of delivery or collection. Shortages or visible damage must be reported at that time, or as soon as reasonably possible, so that we can put it right.

8. Cancellation & refunds

Cancellations, returns and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms.

9. Member accounts

• Member facilities are granted under the society's bye-laws and may be varied or withdrawn in accordance with them.
• You are responsible for keeping your member number, account details and any one-time passwords confidential, and for transactions made using them.
• Tell us immediately if you believe your account or credentials have been misused.

10. Staff access to the billing system

The billing software reached from this site is for authorised employees of the society only. Access requires a valid credential and a one-time verification code. Unauthorised access, or any attempt at it, is prohibited and may be reported to the authorities. All activity in the system is logged.

11. Intellectual property

The TSS name and logo, the marks TSS Gold, TSS Dhara, Green Gold and TSS Sweet Supari, and the text, photographs and design of this website belong to the society or to its licensors. You may not copy, reproduce or use them without our written permission. Third-party brand names and logos shown remain the property of their respective owners.

12. Liability

• Goods carry the manufacturer's warranty where one is offered. We pass on manufacturer warranties but do not add to them.
• Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or your rights under the Consumer Protection Act, 2019.
• Subject to the above, our total liability arising from any transaction is limited to the amount you paid for the goods or services concerned.
• We are not liable for indirect or consequential loss, including loss of profit, loss of crop or loss of business.
• This website is provided on an “as is” basis. We do not warrant that it will be uninterrupted or free of error.

13. Events beyond our control

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural events, monsoon conditions, transport disruption, strikes, failure of power or telecommunications, acts of government, or the failure of a bank or payment gateway.

14. Governing law & jurisdiction

These terms are governed by the laws of India. Subject to any right you have to approach a consumer forum, the courts at Sirsi, Uttara Kannada, Karnataka have exclusive jurisdiction over any dispute arising out of them.

15. Changes to these terms

We may amend these terms from time to time. The version published on this page at the time of your transaction is the version that applies to it. The date of the current version is shown at the top of this page.

16. Contact & grievances

For any question or complaint about a purchase, a payment or these terms, contact us first — most matters are resolved at the counter or over the phone the same day.

We acknowledge complaints within 48 hours and aim to resolve them within 15 working days of receipt.