Refund & Cancellation Policy

1. Our approach

TSS exists to protect its farmer members from being short-changed. That principle applies just as much when something we sold you is wrong. If goods are defective, damaged, short-supplied or not what was billed, we will replace them or refund you. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

2. Cancelling an order

• Counter purchases. A bill can be cancelled or corrected at the counter at the time of billing, before you leave with the goods. Ask the biller or the floor supervisor.
• Online and telephone orders. You may cancel free of charge at any time before the order has been dispatched. Once dispatched, treat it as a return under section 3.
• Orders we cancel. We may cancel an order where stock is unavailable, where a price or description was listed in error, or where we suspect fraud. Where you have already paid, we refund the full amount.
• Made-to-order and specially procured goods — items ordered in specifically for you — cannot be cancelled once we have placed the order with the supplier, unless the goods turn out to be defective.

3. Returns & exchanges

Bring the goods and the original TSS invoice to the Super Market. Subject to section 4, we accept returns in these circumstances:

Goods must be returned in a resaleable condition with all accessories, free gifts and packaging that came with them, together with the invoice.

4. What cannot be returned

For reasons of hygiene, safety and the nature of the goods, we cannot accept returns of the following unless they are defective, damaged or wrongly supplied:

• Vegetables, fruits, and other fresh or perishable goods
• Loose groceries, grains and provisions once weighed and handed over
• Packaged food once the seal is opened
• Medicines and items from the medical counter, in line with pharmacy regulations
• Innerwear, and personal or hygiene items once opened
• Fertilisers, pesticides and cattle feed once the bag is opened
• Goods cut, mixed or made to your specification
• Goods sold as clearance, “as-is” or second-quality, where that was disclosed at the time of sale

5. Gold ornaments

Purity is verified in your presence before purchase and a certificate is issued with the ornament, so disputes about purity should not arise. Even so:

• If an ornament is found not to match its certificate, return it with the certificate and invoice and we will refund the full amount paid.
• Exchange and buy-back of gold sold by us are handled at the TSS Gold cabin at the prevailing rate for the verified purity on the day of return, less making charges already incurred, in line with the terms disclosed at the time of sale.
• Made-to-order and personalised ornaments cannot be returned except where defective.

6. Appliances & electronics

• These carry the manufacturer's warranty. Keep the invoice and warranty card — both are needed for a claim.
• A unit that is dead on arrival or defective within 7 days is replaced by us, subject to the manufacturer's verification where required.
• After that period, warranty claims are handled by the manufacturer's authorised service centre. We will help you raise the claim.
• Installation and demonstration, where offered, are arranged with the manufacturer.

7. How to request a refund

1. Bring the goods and the original TSS invoice to the Super Market at New Market Yard, Sirsi. For online orders, contact us first on the details below.
2. Tell any counter, or ask for the floor supervisor. For online orders, email tss@tssindia.in or WhatsApp 82772 89728 with your invoice or order number and, where it helps, a photograph.
3. We inspect the goods. Straightforward cases are settled at the counter immediately.
4. Where a case needs the manufacturer's or supplier's confirmation, we tell you so and give you an expected date.

Please quote your invoice number in any correspondence — it is printed at the top of the bill and lets us find the transaction at once.

8. Refund method & timelines

Refunds are made to the original payment method. We cannot refund a card payment in cash, or a cash payment to a card.

• We initiate approved refunds within 2 working days of approving the request.
• The times above are those taken by banks and the payment gateway after we initiate the refund. They are outside our control.
• Refunds are of the amount actually paid, including tax. Where a delivery charge was levied and the fault was ours, we refund that too.
• We do not deduct a restocking or cancellation fee.

9. Failed & duplicate payments

If money leaves your account but the bill does not complete, or you are charged twice for the same bill, the amount is normally reversed automatically by your bank within 5–7 working days without any action from you.

If it has not been returned after 7 working days, contact us with the transaction reference, the date, the amount and your invoice number. We will trace it with the gateway and confirm the outcome to you.

10. Contact

We acknowledge refund requests within 48 hours and aim to close them within 15 working days. See also our Terms & Conditions.